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Communication, Compliance, and Client Service

CVMA is pleased to partner with Communications Solutions for Veterinarians to offer members a special discount on monthly one-hour webinars on communication skills, compliance, and client service. Your entire staff can participate and earn CE credit. If your team isn’t available on a webinar date, you may purchase access to the on-demand session, letting you set your staff meetings around your schedule.

These webinars let you train your entire team for an affordable price. Hospitals can buy individual sessions at the special CVMA member rate of $89 each, or enjoy greater savings with the annual practice subscription, which includes 12 live or archived webinars and 12 hours of CE credit. The annual membership fee of $990 lets you buy 10 webinars and get 2 free—a savings of $198.

Whether you choose individual webinars or an annual membership, each session includes:

Live webinar (10:00 AM or 1:00 PM Mountain Time)

Handout

1 hour of CE credit

Test

CE certificate

Unlimited playback of recorded webinar

2019 Schedule

Third Thursday of each month, 10:00 AM and 1:00 PM (Mountain Time)

January 17

How to Master Forward Booking

July 18

How to Succeed with Demanding Clients

February 21

Get Clients to Accept Dental Treatments

August 15

How to Engage Callers

March 21

How to Triage Phone Calls

September 19

Capture Compliance in the Exam Room

April 18

Book Now: Get New Clients to Schedule

October 17

It’s How Much? Show Value for Fees

May 16

How to Improve Appointment Scheduling

November 21

60 Client Service Ideas in 60 minutes

June 20

Get Your Pharmacy Back

December 19

How to Handle Challenging Callers

Webinars and content are created and provided by Communications Solutions for Veterinarians and offered to CVMA at a discount as a member benefit.

Instructor

Wendy S. Myers, CVJ, owns Communication Solutions for Veterinarians in Denver. Her consulting firm helps teams improve client service, communication skills, and compliance. Communication Solutions for Veterinarians has provided phone-skills training to nearly 5,000 veterinary teams in the United States and Canada. Wendy offers monthly CE credit webinars.

She is a certified veterinary journalist and the author of five books and five videos. Her latest book is 101 Communication Skills for Veterinary Teams and DVD is Become a Client Communication Star. Wendy is a member of the American Animal Hospital Association and has been an instructor for AAHA’s Veterinary Management School.

How to Enroll

Call: 720.344.2347 (8:00 AM to 5:00 PM Mountain Time)

Click: www.csvets.com/webinars

Please use the following promo code for $10 off $99 webinar: CVMA