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Communication, Compliance, and Client Service

CVMA is pleased to partner with Communications Solutions for Veterinarians to offer members a special discount on monthly one-hour webinars on communication skills, compliance, and client service. Your entire staff can participate and earn CE credit. If your team isn’t available on a webinar date, you may purchase access to the on-demand session, letting you set your staff meetings around your schedule.

These webinars let you train your entire team for an affordable price. Hospitals can buy individual sessions at the special CVMA member rate of $89 each, or enjoy greater savings with the annual practice subscription, which includes 12 live or archived webinars and 12 hours of CE credit. The annual membership fee of $990 lets you buy 10 webinars and get 2 free—a savings of $198.

Whether you choose individual webinars or an annual membership, each session includes:

Live webinar (10:00 AM or 1:00 PM Mountain Time)

Handout

1 hour of CE credit

Test

CE certificate

Unlimited playback of recorded webinar

2017 Schedule

Third Thursday of each month, 10:00 AM and 1:00 PM (Mountain Time)

January 19

Dental Promotions That Boost Compliance

July 20

Managing Bad Clients: Dr. Google-seekers, discount divas, and obnoxious smartphone users

February 16

Phone Scripts That Gain New Clients

August 17

5 Golden Rules to Impress Callers

March 16

Ways to Increase Productivity When You’re Short Staffed

September 21

10 Ways to Educate Clients About Dentistry

April 20

How to Prevent Client Complaints and Bad Reviews

October 19

Own the Phone: How to Lead Conversations

May 18

Be a Telephone Superstar

November 16

Best Practices for Financial Conversations

June 15

What Millennial Clients Want from Your Veterinary Clinic

December 21

5 Phone Mistakes Receptionists Make

Instructor

Wendy S. Myers, CVJ, owns Communication Solutions for Veterinarians in Denver. Her consulting firm helps teams improve client service, communication skills, and compliance. Communication Solutions for Veterinarians has provided phone-skills training to nearly 5,000 veterinary teams in the United States and Canada. Wendy offers monthly CE credit webinars.

She is a certified veterinary journalist and the author of five books and five videos. Her latest book is 101 Communication Skills for Veterinary Teams and DVD is Become a Client Communication Star. Wendy is a member of the American Animal Hospital Association and has been an instructor for AAHA’s Veterinary Management School.

How to Enroll

Call: 720.344.2347 (8:00 AM to 5:00 PM Mountain Time)

Click: www.csvets.com/webinars

Please use the following promo code for $10 off $99 webinar: CVMA