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Communication, Compliance, and Client Service

CVMA is pleased to partner with Communications Solutions for Veterinarians to offer members a special discount on monthly one-hour webinars on communication skills, compliance, and client service. Your entire staff can participate and earn CE credit. If your team isn’t available on a webinar date, you may purchase access to the on-demand session, letting you set your staff meetings around your schedule.

These webinars let you train your entire team for an affordable price. Hospitals can buy individual sessions at the special CVMA member rate of $89 each, or enjoy greater savings with the annual practice subscription, which includes 12 live or archived webinars and 12 hours of CE credit. The annual membership fee of $990 lets you buy 10 webinars and get 2 free—a savings of $198.

Whether you choose individual webinars or an annual membership, each session includes:

Live webinar (10:00 AM or 1:00 PM Mountain Time)


1 hour of CE credit


CE certificate

Unlimited playback of recorded webinar

2018 Schedule

Third Thursday of each month, 10:00 AM and 1:00 PM (Mountain Time)

January 18

8 Essential Skills Every Receptionist Should Master

July 19

Be an Energetic, Efficient Receptionist

February 15

Change Your Approach: Every Month Is Dental Month

August 16

Take the Fear Out of Anesthesia

March 15

Master the Art of Presenting Treatment Plans

September 20

Get Clients to Accept Diagnostic Tests

April 19

How to Train a New Receptionist

October 18

Callers Hate to Hold: Solutions to Manage Hold-Time

May 17

How to Tame Rude Clients

November 15

Be Efficient in the Exam Room

June 21

Are Your Wiggle Words Killing Compliance?

December 20

Lead Clients’ Decisions with Yes-or-Yes Choices

Webinars and content are created and provided by Communications Solutions for Veterinarians and offered to CVMA at a discount as a member benefit.


Wendy S. Myers, CVJ, owns Communication Solutions for Veterinarians in Denver. Her consulting firm helps teams improve client service, communication skills, and compliance. Communication Solutions for Veterinarians has provided phone-skills training to nearly 5,000 veterinary teams in the United States and Canada. Wendy offers monthly CE credit webinars.

She is a certified veterinary journalist and the author of five books and five videos. Her latest book is 101 Communication Skills for Veterinary Teams and DVD is Become a Client Communication Star. Wendy is a member of the American Animal Hospital Association and has been an instructor for AAHA’s Veterinary Management School.

How to Enroll

Call: 720.344.2347 (8:00 AM to 5:00 PM Mountain Time)

Click: www.csvets.com/webinars

Please use the following promo code for $10 off $99 webinar: CVMA