Lindsay Mamula-Crippen, DVM, MBA, CVPM
Veterinary Center of Parker, Inc.
Mary Sare, DVM
Littleton Veterinary Clinic
Return for Care connects adopters with a veterinary clinic at the point of adoption. Shelter staff will ask the adopter to select a participating veterinary clinic (or the adopter can opt-out if their current veterinarian is not participating in the program).
An automatic email will then be sent to the veterinary practice containing the contact information for the adopter PLUS details and a link to the health record of the newly adopted pet.
Connecting new clients to a veterinarian is no longer being left to chance – and these referrals will be directed exclusively to those practices participating in the program! Instead of waiting for new pet owners to come in for their free wellness exam, you can now call them directly to schedule an appointment.
CVMA has worked with CATalyst Council to develop a unique technology platform that allows shelters and veterinary practices to seamlessly and securely transfer client and patient information. This platform, Catalyst Connection, means your practice will save time and frustration with quick, easy access to new patient data and will allow you to effectively track your clinic’s success in the program. All that is needed is a quick, easy, and FREE software install.
Your practice will reach out to the new adopter and schedule the appointment for a wellness exam, which must be done within 5 working days of adoption in order to activate the Return for Care commitment. If the pet presents with any shelter-related illness within 15 calendar days of adoption, your practice agrees to provide up to $250 of treatment for that specific shelter-related illness. This Return for Care commitment is only valid if the pet came in for the initial wellness exam. To read about the limitations on this commitment and what issues your practice is NOT financially responsible for, please see the program FAQs.
You might be asking “How could I possibly afford to take on such a commitment?”
Fair question. CVMA wanted to ensure that this commitment would not be a burden to veterinary clinics. So we began testing the Return for Care program in Douglas County in 2014. You can take a look at the results of the Douglas County pilot program, which collected data over a 30-month period. You will see that RFC is perhaps the most cost-effective mechanism for new client acquisition your practice could ever imagine.
The pilot project officially began collecting data from the participating practices on July 1, 2014 and continued with data collection through December 31, 2016. Here is what we discovered:
High rate of enrollment: 85% of eligible adopters selected a veterinarian at the time of adoption.
High rate of adopter follow-through: 55% of the adopters who selected a veterinarian came in for their new pet’s wellness exam.
Low rate of post-adoption issues: Only 11% of the participating pets needed to return for care with 15 days for the treatment of a shelter-related illness.
Low client acquisition cost: Data from the pilot demonstrate that the average cost of acquiring a new client through the Return For Care program is $12.90 per pet.