Ensuring adopted shelter pets receive the lifelong health care they deserve.

“The Return for Care (Connect for Care) program has been wonderful. We have met some amazing clients that truly care about their newly adopted fur babies and we have been able to help those babies take the first steps to a healthy life. Those clients have returned to us for follow up and routine care. We love helping out the community and being able to offer this service.”

Lindsay Mamula-Crippen, DVM, MBA, CVPM
Veterinary Center of Parker, Inc.

“The Return for Care (Connect for Care) program has been a welcome addition to our hospital. Not only does it regularly bring in new clients, it also allows our team the opportunity to provide a service to the community that satisfies one of the tenets of our mission statement. The clients are greatly appreciative of the time that we’ve taken to examine their new family member, and we have received online reviews from new adopters saying as much. We definitely plan to continue in years to come.”

What is Connect for Care?

Connect for Care (previously called Return for Care) is a unique CVMA member benefit program designed to unify veterinarians, shelters, and pet owners all around the same common goal: Ensuring adopted shelter pets receive the lifelong health care they deserve.

Connect for Care works by asking adopters to choose a participating veterinarian at the time of adoption for a complimentary post-adoption wellness exam. If needed, the veterinarian will also provide for up to $250 worth of care for designated post-adoption medical illnesses for up to 14 calendar days post-adoption. For veterinary practices, Connect for Care is a powerful client acquisition tool.

Connect for Care (formerly Return for Care) replaced the Healthy New Pet Guide in 2018.

Who can participate in Connect for Care?

Access to the Connect for Care program is an exclusive benefit for CVMA members; at least one veterinarian at each
participating practice must be a CVMA member. Any practice with a CVMA member small animal veterinarian in the following
counties may participate: Adams, Arapahoe, Boulder, Broomfield, Denver, Douglas, Jefferson.

Participating shelters must be PACFA licensed and a member of the Metro Denver Animal Welfare Alliance (MDAWA).
Current participating shelters are:

What is new about Connect for Care in 2019?

CVMA has updated the program in 2019 based on member feedback. The 2019 program is now called Connect for Care (previously called Return for Care). Additionally, the 5 day appointment scheduling window has been removed; adopters now have 14 calendar days to both schedule and complete their appointment, and receive medical treatment if needed.

How can I enroll my practice?

Enrollment is quick and easy!

Questions?

Contact Ashley Larson, CVMA Connect for Care Program Manager, at 303.539.7646 or email AshleyLarson@colovma.org.

Or call the CVMA offices at 303.318.0447

What's Special About Return for Care?

Immediate Connections

Return for Care connects adopters with a veterinary clinic at the point of adoption. Shelter staff will ask the adopter to select a participating veterinary clinic (or the adopter can opt-out if their current veterinarian is not participating in the program).

An automatic email will then be sent to the veterinary practice containing the contact information for the adopter PLUS details and a link to the health record of the newly adopted pet.

Connecting new clients to a veterinarian is no longer being left to chance – and these referrals will be directed exclusively to those practices participating in the program! Instead of waiting for new pet owners to come in for their free wellness exam, you can now call them directly to schedule an appointment.

Easy-to-Use Technology Platform

CVMA has worked with CATalyst Council to develop a unique technology platform that allows shelters and veterinary practices to seamlessly and securely transfer client and patient information. This platform, Catalyst Connection, means your practice will save time and frustration with quick, easy access to new patient data and will allow you to effectively track your clinic’s success in the program. All that is needed is a quick, easy, and FREE software install.

Return for Care Commitment

Your practice will reach out to the new adopter and schedule the appointment for a wellness exam, which must be done within 5 working days of adoption in order to activate the Return for Care commitment. If the pet presents with any shelter-related illness within 15 calendar days of adoption, your practice agrees to provide up to $250 of treatment for that specific shelter-related illness. This Return for Care commitment is only valid if the pet came in for the initial wellness exam. To read about the limitations on this commitment and what issues your practice is NOT financially responsible for, please see the program FAQs.

You might be asking “How could I possibly afford to take on such a commitment?”

Fair question. CVMA wanted to ensure that this commitment would not be a burden to veterinary clinics. So we began testing the Return for Care program in Douglas County in 2014. You can take a look at the results of the Douglas County pilot program, which collected data over a 30-month period. You will see that RFC is perhaps the most cost-effective mechanism for new client acquisition your practice could ever imagine.

Proven Success in Douglas County Pilot

The pilot project officially began collecting data from the participating practices on July 1, 2014 and continued with data collection through December 31, 2016. Here is what we discovered:

High rate of enrollment: 85% of eligible adopters selected a veterinarian at the time of adoption.

High rate of adopter follow-through: 55% of the adopters who selected a veterinarian came in for their new pet’s wellness exam.

Low rate of post-adoption issues: Only 11% of the participating pets needed to return for care with 15 days for the treatment of a shelter-related illness.

Low client acquisition cost: Data from the pilot demonstrate that the average cost of acquiring a new client through the Return For Care program is $12.90 per pet.

Click here for a detailed breakdown of data obtained from the RFC Pilot Project in Douglas County.

How to Enroll in Return for Care
Return for Care Resources